Privacy Policy
Last updated: 4 November 2026
My Society is a residential society app run by Haptags LLP ("we", "us"). Residents, security guards, society office staff and service partners use it for gate entry, amenity bookings, home services, groceries, vehicle care, bills, notices and helpdesk tickets. This policy explains what we collect, why, and the choices you have.
What we collect
- Account details: your mobile number (your account identifier), email address (where we send login codes), name, and preferred language.
- Residence details: your society, tower and flat, and whether you are an owner, tenant or family member. The society office approves each request.
- Gate and visitor records: visitor passes you create, visitor names and phone numbers, entry and exit times, and photos the guard takes of walk-in visitors and deliveries.
- Bookings and orders: amenity bookings, home service requests, grocery orders, vehicle service bookings, ratings and reviews.
- Vehicles: registration numbers and the insurance, pollution certificate and service dates you choose to add, so we can remind you and so guards can match a vehicle to a flat.
- Payments: amounts, what they were for and their status. Card and bank details are handled by the payment provider and never reach our servers.
- Community: helpdesk tickets, SOS alerts you raise, and your resident directory listing if you opt in.
- Service partners: identity documents submitted for verification. These are stored privately and are never published.
- Technical data: IP address and device information for security, rate limiting and audit logs.
How we use it
- To sign you in, link you to your flat, and show you what is relevant to your society.
- To run the features you use: letting visitors in, booking amenities, assigning service partners, delivering orders, and sending you in-app notifications about them.
- To keep the society safe: gate logs and SOS alerts are available to the society's guards and office.
- To prevent abuse and keep the service secure.
We do not sell your data and we do not show advertising.
Who can see it
- Your society office can see residents, flats, gate logs, bookings, bills and tickets for their society.
- Guards see what they need at the gate: expected visitors, flat numbers and vehicle-to-flat lookups.
- Service partners and stores see the name, flat and details of the jobs or orders you place with them.
- Other residents see you in the directory only if you opt in.
- Service providers that run the service for us: our hosting provider (Hostinger), which stores the data and sends our emails, and the payment gateway when you pay online.
- Authorities, when Indian law requires it.
How long we keep it
We keep your data while your account is active. When you delete your account (Profile → Delete account, or on the web), we remove your name, phone number, email and photo, end your flat memberships and sign out all your devices. Gate and visit records keep an anonymous entry for the society's security records. Login codes expire within minutes.
Your rights
Under India's Digital Personal Data Protection Act, 2023, you can ask to see, correct or erase your personal data, and withdraw consent. Most of this can be done in the app. For anything else, write to us at info@haptags.com.
Security
Data is sent over HTTPS. Login codes and passwords are stored only as one-way hashes, sessions expire, and partner documents are kept outside the public website.
Children
My Society is meant for adults. Family members under 18 should use it only with a parent or guardian.
Changes
If we change this policy, we will update the date at the top and tell you in the app if the change is significant.
Contact
Haptags LLP · info@haptags.com